Touchpoint Teleservices inc.

Touchpoint Inc. provides client companies integrated solutions and services for high quality customer interaction and sales campaigns coupled with unbeatable cost savings.

Touchpoint Teleservices Call Center Inc. provides our consumer-focused client companies integrated solutions for best customer relationship and information management solutions. We guarantee our clients high quality customer interaction coupled with unbeatable cost savings. At Touchpoint there is no core service/cost dichotomy to the detriment of customer value.

We believe that touchpoint experiences make or break relationships and that quality human contact is a key differentiator of brand. We understand that our partners’ businesses revolve around the customer life-stage practices for acquisition, development, retention and win-back. Customers, clients, patients, and consumers not only want, but expect now to interact with organizations using a technology suitable to their current situation and are quick to judge availability, speed of service, and issue resolution. To improve the customer experience we have invested and are continually investing in well thought-out, appropriate technologies and customer-centric agent training.

Our blended multi-channel (SMS, web, call-back, chat and co-browsing) and self-service (web, speech automation and IVR) applications are convenient (no queues), accurate (customers enter their own data) and provide more customer satisfaction because there are no unpleasant or incomprehensible staff to deal with. However, although high-tech, Touchpoint is also a high-touch company and is peopled by empathetic, polite, friendly, professional, knowledgeable, efficient and diligent agents resulting in higher customer satisfaction, expanded company revenues and significant cost-savings.

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