In Today’s competitive marketplace, outsourcing companies are becoming increasingly customer centric, we, at AtlanticBPO, with our knowledge and process expertise strive to deliver strategic value to our clients in addition to significant time and cost savings.
For our prospective clients, we provide the advantage of trying our services for a week’s time before signing up with us.
AtlanticBPO’s talent pool is its most valuable asset! We, at AtlanticBPO, continuously strive to create a positive work environment and invest in training to deliver the highest quality of output.
Customer Delight! It is this ingredient that has motivated AtlanticBPO to continuously improve the quality of services and exceed customer expectations. Customer service, satisfaction, and retention are critical to AtlanticBPO’s growing business. Customer feedback has proven that AtlanticBPO has substantiated its status as an outsourcing solutions provider. It is our main driving force to strive to be "THE BEST."
AtlanticBPO always believes in prioritizing its goals and initiatives to promote success through Collaboration, Communication and Convergence!
Customer satisfaction is a top priority. No one knows AtlanticBPO better than its own customers.
AtlanticBPO attributes great importance to an employee’s morale, open and honest interpersonal communication, and employee involvement in decision making. These are considered crucial factors contributing to customer satisfaction and growth of the organization.
AtlanticBPO offers a choice of technology and workforce solutions to help facilities manage transcription with an emphasis on verifiable quality, fast turnaround times and pricing. Our solutions are also designed to integrate with virtually all health information, EMR and dictation systems. AtlanticBPO provides you with the ability to keep up with your growing clientele, without all the expensive office space and equipment. No social security taxes, health/life insurance, worker's compensation paper work hassles. No more temporary worker recruitment's for your overloads. We have the facility to take care of all these.
At Atlantic we provide Accurate & Confidential transcription services at a competitive cost. Our high quality transcription services will satisfy all your transcription needs.
Our services include:
24 hours services for transcription
Our transcriptionists are trained to understand your requirements and respond to your fluctuating needs 365x24X7 — even in emergencies or when volume increases unexpectedly.
100% HIPAA Compliant
We are HIPPA compliant. Our technology is safeguarded with private frame relay connections and secure VPN access with 128-bit encryption. All HIPAA, privacy and security matters are enforced by our company.
We assign your dictation/ voice files to a primary and back-up medical transcriptionist with expertise in your specific medical discipline. Completed medical transcriptions follow a stringent quality control process, with multiple editors conducting a thorough review to guarantee quality and accuracy. We have a separate QA department to monitor the outgoing quality. We conduct 5% review on a daily basis on all accounts.
Qualified and Competent staff
Our people are some of the most experienced and skilled MTs in the industry, supported by extensive continuing education programs.
Preferred and Safest way of transferring data through internet is to have a good quality of encryption. HIPAA-Compliant software provides 128 bit encryption to the data that is transferred to and fro via internet, for safety. Complete patient privacy, security and confidentiality is thus maintained.
State-of-the-art Digital dictation equipment (like Pocket PC developed by our software team, used for dictation and recording.)
Digital Dictation Services is one of the HIPAA Compliant offered more sophisticated and professional services. We provide you with access to a wide range of technologies, including: handheld dictation capture, speech recognition, integrated voice/text, Web-based view/edit/sign and Web access to historical documents using our EMR.
Our highly-competitive prices are designed to meet any budget and by outsourcing your medical transcription, you reduce your overhead and liabilities; eliminate the hassle of hiring, managing, equipping, and training in-house staff and free up valuable office space for other uses.
24 hours customer support
Our teams have worked extensively with health systems, hospitals and group practices. We know the level of commitment you need to keep your facility running at peak efficiency. That's why we back our solutions with precise metrics and people committed to tireless customer support.
We have developed a sophisticated transcription routing process overseen by account managers to ensure work is completed around-the-clock and within the TAT as agreed by us in our contract. In times of unexpected volume increases, we are backed by a secondary team of pre-selected, highly qualified transcriptionists, so as to delivery the work as per your TAT requirement. We provide STAT coverage for all our clients (including individual doctors and small clinics)