iPrompt Infotech - Offshore Outsourcing Services - IT and IT enabled Solutions.
As a leading provider of IT services and specialized high-value BPO services, iPrompt Infotech supports clients throughout the U.S.
At the heart of iPrompt Infotech culture are six guiding principles, our core beliefs that we strive to apply to our day-to-day actions and decision making: growth, partnership, innovation, improvement, development and integrity. These guiding principles represent our values - who we are and who we strive to be - consistently.
Our guiding principles provide the solid ground on which we base the decisions we make regarding our customers, employees and the communities where we live and work
WHAT WE DO
iPrompt Infotech solves client's industry problems with the best resources to optimize results. iPrompt Infotech utilizes the State-Of-The-Art technologies from industry leaders as well as its proprietary products and methodologies.
Process and Technology : Operational expertise we use to implement services in support of our client's business goals.
Knowledge : Intellectual Capital and experience we use when approaching a solution to our clients business issue.
Resources : People and technology sources we rely on to build the team that will design, develop, implement and manage the solution.
Management System : Values and practices that serve as our guiding principles for strategy and business decisions.
Result : Accelerate customer's Business Performance
How to Outsource
World-class performance on every Project. Dedicated and Shared resource telephone representatives are friendly, highly trained, and knowledgeable and specialize in customer care and service, sales conversions with up sells and cross-sells. Every project is monitored and given performance evaluations several times a week to assure high quality.
Expression of Interest : Potential Customers express interest on Outsourcing. Briefs their need. Clients range from medium to large size companies across many industry categories including: Real Estate, Healthcare, Event Management, Market Research, Telecommunications, Wireless, Financial and Banking, Publishing, Insurance, Consumer Products, Tourism and Direct Marketing.
Requirement Gathering & Analysis : Based on the industry specialty, iPrompt Infotech's Business Analysts Scientifically gathers client systems and needs. Requirement analysis is done with specific domain and product/service knowledge base.
Project Specification Finalization & Proposal : Project specifications with clear service level metrics are finalized. iPrompt Infotech's Key Account Manager will prepare and submit final proposal and SLA.
Resource Allocation and Process Training : Respective Practice head meticulously picks resources in lieu with project specification. Process Trainer interacts with Client representative and prepares Process Manual. Process training imparted to allocated resources
Pilot Phase : Practice Head at i prompt Infotech would run the pilot phase for an optimum Sample. Thorough monitoring and fine tuning done to ensure SLA is kept intact along Client representative's contribution.